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FAQ

 

 

Sales and Availability

Where can I buy Arcturus Tactical airsoft replicas, parts and accessories?

Arcturus Tactical airsoft replicas, parts, and accessories are only sold through authorized Arcturus Tactical dealers, which you may find using our Authorize dealers. You may also contact the Arcturus Tactical importer/distributor for your region. In the United States, the official Arcturus Tactical distributor is MOS Manufacture Inc. If you are outside of the United States, please see our list of International Distributors to find the Arcturus Tactical importer and distributor for your region.

Can I buy Arcturus Tactical airsoft replicas, parts and accessories directly from you?

Arcturus Tactical does not offer direct sales as we do not stock any inventory of airsoft replica, parts, or accessories. This is handled by our worldwide distribution network. Please use our dealer locator to find the authorized Arcturus Tactical retailer nearest you. You may also contact the official Arcturus Tactical importer/distributor for your region for ordering information. In the United States, MOS Manufacture Inc. is the official Arcturus Tactical distributor.

How do I inquire about becoming a Arcturus Tactical authorize dealer?

If you are an airsoft retailer located in the United States, please contact MOS Manufacture Inc. directly for wholesale information. MOS Manufacture Inc. is the exclusive Arcturus Tactical distributor for the US market since June 2021. Arcturus Tactical does not offer direct sales to individual dealers. Outside of the US, please see our list of International Distributors and contact the Arcturus Tactical importer for your region for wholesale information. If you are in a country not currently served by an official Arcturus Tactical importer and are interested in becoming an official importer and distributor, please contact our sales team for more information.

Product Questions

Can you recommend any modifications, upgrades or accessories for my Arcturus Tactical airsoft replica?

Arcturus Tactical customer service is not able to provide any guides, recommendations regarding aftermarket parts nor modifications to your Arcturus Tactical product. We are also not able to give any advice regarding the fitment of aftermarket parts in Arcturus Tactical products. Arcturus Tactical provide inhouse line of optional components that are designed specifically for Arcturus Tactical airsoft replicas. We recommend checking the Arcturus Tactical community forum to see what modifications other owners have performed and can recommend.

Do you have any updates on your upcoming products?

Our research and development team is always hard at work, whether it is improving our current lineup or developing new products. We are not able to comment on anything beyond official announcements. Please see our News page for official press releases, subscribe to our email newsletter, and follow us on Facebook and Instagram.

Does Arcturus Tactical produce any gas-powered airsoft replica?

All current Arcturus Tactical airsoft replica are battery powered.

What kind of battery do you recommend for my Arcturus Tactical airsoft replica?

Most Arcturus Tactical airsoft replica are designed to operate with either a 7.4v or 11.1v Lithium Polymer (LiPo) battery pack, depending on the model and region configuration. We generally recommened using batteries with discharge capability of less than 40amps. For models shooting bellow 350FPS we generally recommend 7.4v and for models shooting above 350fps we generally recommend 11.1V. Using battery with higher than recommended voltage or discharge capability may result in excessive heat generation and undesired operation such as over spin or double shot. There are many battery pack manufacturers on the airsoft market. As we have not worked with any specific manufacturers, we are not able to provide specific battery pack recommendations for your Arcturus Tactical airsoft replica. We are only able to provide the guidelines above.

Warranty and Service

How do I request repair service? How do I submit my Arcturus Tactical product for repair?

The Arcturus Tactical warranty policy can be found on our Warranty page. If you are outside of the United States, your warranty terms and conditions may differ depending on your region. Please see our Warranty Information page to find the distributor that handles service requests for your region.

Am I able to request replacement parts directly from you?

No. You will need to contact the Arcturus Tactical importer/distributor for your region. Please see our Warranty page for more information.

Does removing the orange flash hider void my warranty?

Yes. In the United States, removing the orange muzzle device may be illegal in your jurisdiction; please be sure to follow your local laws and regulations regarding these safety markings. Any damage or malfunctions that may occur during the process of this modification or as a result of this modification is not covered under warranty as the warranty protects you against manufacturing defects, not user error. If you are outside of the United States, please contact the Arcturus Tactical importer and distributor for your region for more information.

General Information

Who and what is Arcturus Tactical?

Arcturus Tactical is a high-end airsoft replica manufacturer established in 2017 by a group of passionate and experienced industry professionals. Our products are built with quality, innovation, and needs of the community as our priority. Arcturus’ philosophy is reflected in every single one of our products. We constantly innovate in design, material, and manufacturing process in order to bring exceptional quality and value to satisfy most demanding needs of airsoft enthusiasts worldwide. We are eager to bring you to the next level of performance in airsoft.

What does Arcturus mean?

The Arcturus Tactical name comes from Arcturus, the red giant star in the Northern Hemisphere. It is the brightest star in the constellation Boötes.

I have a great idea for a new Arcturus Tactical product. Where can I submit my idea?

While we welcome any and all feedback about our products, we are not able to accept unsolicited ideas, suggestions, proposals, etc. for products, product concepts, etc.. The purpose of this policy is to avoid potential misunderstandings or disputes when Arcturus Tactical products might seem similar to ideas submitted to us. Thank you for your understanding.

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