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Warranty

Arcturus Tactical warrants all original products to be free from defects in materials and workmanship. This warranty is applicable to the original purchaser only and effective for 90 Days. Any such defects of Arcturus Tactical products received in written or electronic notice by the authorized importer and distributor during the term of this warranty will be remedied by the appropriate importer and distributor for your region with proof of purchase, within a reasonable time after such notification and delivery of the product as provided below.

This warranty does not cover:

  • Defects or malfunctions resulting from mishandling or any modifications made to the product.
  • Defects or malfunctions resulting from use of defective, old, or improper BBs.
  • Defects or malfunctions resulting from corrosion, neglect, abuse, failure to properly maintain, or defects due to any use not referred to in the Owner’s Manual.
  • Defects or malfunctions resulting from criminal misuse, negligence, or use under the influence of drugs and/or alcohol.
  • Scratches or external wear marks on the plastic or metal component parts.
  • Any modifications or alterations to the product will void this warranty. This includes the removal of the orange tip or original muzzle device installed.

Note:

  • Arcturus Tactical, including its subsidiaries and affiliates shall not be responsible in any manner whatsoever for injury, death or damage to property as a result of the intentional or accidental discharge of its airsoft replica, or from improper use which it was not designed for.
  • This warranty is exclusive and is in lieu of any and all other warranties, expressed or implied. No implied warranties of merchantability or fitness for a particular purpose are given, any and all liability for breach of any implied warranty or warranty created by law is disclaimed. under no circumstances shall Arcturus Tactical, including its subsidiaries and affiliates be liable for incidental or consequential damages with respect to economic loss, injury, death or property damage, whether as a result of breach of this warranty, negligence or otherwise.
  • Void where prohibited by law. This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Problems and Warranty Claims Outside United States:

If you are outside of the United States, the warranty policy available for your country may differ. For warranty information and service, please contact the official Arcturus Tactical importer and distributor for your region.

RMA Authorization and Return:

Please request RMA authorization by sending an email to rma@mos-manufacture.com. You will get a response by email usually within 1-2 business days. Please fill out completely and correctly the Arcturus Tactical Warranty Service Forum provided below after receiving a RMA authorization #. Should the product require to be sent back for repair, please include a copy of the completed Arcturus Tactical Warranty Service Forum as well as proof of purchase such as a receipts or original invoice. Please include your RMA # outside of the box. Please use sufficient packaging to ensure safety of product (original retail box is not considered sufficient packaging) Failure to do so will result in rejection of the RMA. Repaired product or replacement product will be shipped back within two weeks.

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